GENERAL TERMS AND CONDITIONS FOR CUSTOMERS BOOKING SERVICES AT THE MAGNETIT HOTEL

These General Terms and Conditions (hereinafter referred to as the “GTC”) apply to accommodation contracts concluded between FK Slavoj Vyšehrad s.r.o. (Hotel Magnetit, hereinafter referred to as the “Hotel”) and a third party (hereinafter referred to as the “Guest”), as well as to all other services and benefits provided by the Hotel.

1. BOOKING A STAY AT THE MAGNETIT HOTEL

1. By making a booking, the Guest offers to conclude an accommodation contract with the Hotel. Upon the Hotel’s acceptance of the booking, which the Hotel shall confirm to the Guest, an accommodation contract is concluded between the Hotel and the Guest. Under this contract, the Hotel undertakes to reserve the agreed number of accommodation units for the Guest for the agreed period, and the Guest undertakes to use this reservation during the agreed period or to pay a cancellation fee under the conditions set out below in the event of cancellation of the reservation or its partial use.
2. The booking is binding and is subject to the cancellation and payment terms specified in the details of the specific booking.
3. The breakdown of contractually agreed services and prices in the booking confirmation is binding.
4. The Hotel’s offer of available rooms is subject to change and is non-binding. The Hotel reserves the right, at its sole discretion, to refuse to enter into an accommodation contract with the Guest.
5. The Guest is not entitled to request accommodation services in a specific room of their choice. The Hotel reserves the right to impose restrictions customary in the industry, such as a minimum number of nights and booking guarantees.

1. CANCELLATION AND CANCELLATION FEES
2. The booking terms and conditions are governed by the terms and conditions set out in each price quote.
3. The Guest has the right to terminate the concluded contract at any time online in accordance with the instructions set out in the booking confirmation, without notice and without giving a reason.
4. In the event of termination of the contract before the expiry of the cancellation period without a cancellation fee specified in the booking, no cancellation fee will be charged.
5. Upon termination of the contract, the guest is obliged to pay the Hotel a cancellation fee in the following cases:
   • Bookings with full or partial prepayment: the cancellation fee is equal to the full amount of the prepayment.
   • Bookings without prepayment (payment at the hotel): free cancellation is possible up to a certain number of days before arrival, as specified in the terms and conditions of the specific rate. In the event of cancellation after this date or failure to arrive at the property on the day of arrival, the fee is 100% of the booking value.
6. If the Guest does not check in at the Hotel without terminating the contract, they are obliged to pay the cancellation fee in accordance with the terms of the relevant booking, or they forfeit any entitlement to a refund of any financial payment already made to the Hotel.
7. The Hotel is entitled to terminate the contract without notice if the Guest grossly breaches their obligations under the contract, these General Terms and Conditions, the accommodation rules or good conduct. The Hotel’s right to payment of the total price of the accommodation remains unaffected.

III. OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES

1. In the event that a consumer dispute arises between the Hotel and the Guest arising from a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court dispute resolution to the designated body for out-of-court resolution of consumer disputes, which is:

Czech Trade Inspection Authority Central Inspectorate – ADR Department Štěpánská 44 110 00 Prague 1 Email: adr@coi.cz Website: adr.coi.cz

1. GUEST RIGHTS AND OBLIGATIONS

1. The Guest is entitled to exercise their rights in accordance with the law, any guidelines and regulations for guests (accommodation rules) issued by the Hotel. The Guest may familiarise themselves with any guidelines and guest regulations (accommodation rules) at the Hotel reception.
2. The Guest has the right to make a complaint regarding any shortcomings in the services provided. The Guest is obliged to make a complaint in a timely manner, without undue delay.
3. The Guest is obliged, at the latest upon departure from the Hotel, to pay the total price for accommodation and other services, including any additional costs arising from special services requested by the Guest or persons accompanying them, including statutory value added tax.
4. The Guest is liable for any damage caused by them or by persons accompanying them who, with the Guest’s knowledge, use the Hotel’s services.

1. RIGHTS AND OBLIGATIONS OF THE MAGNETIT HOTEL

1. The Hotel is entitled, at its own expense, to provide the Guest with adequate alternative accommodation of the same quality, particularly if the difference in accommodation is negligible and objectively justified. Objectively justified means a situation where the Hotel’s premises become unusable, where Hotel guests extend their agreed period of accommodation, or where an excessive number of bookings has been made or other important operational measures necessitating this step have been taken.
2. The Hotel is entitled to invoice the services provided at any time, and the Guest is obliged to pay for these services without undue delay.
3. The Hotel is entitled to demand full payment for the services booked upon check-in.
4. The Hotel is obliged to provide the agreed services to a standard commensurate with its own.

1. GIFT VOUCHERS

1. Purchased gift vouchers are non-refundable. They are valid only for the period stated on the voucher (max. 1 year).

VII. CHANGES TO SERVICES

1. The services offered at the Hotel are subject to change. The Guest is obliged to abide by the current range of services.
2. The Hotel is not obliged to provide the Guest with any compensation, including financial compensation, for any ordered services not used during the period of accommodation (accommodation, meals, wellness and other services).

VIII. FINAL PROVISIONS

1. These General Terms and Conditions shall enter into force and effect on 1 September 2024. Any provisions deviating from these General Terms and Conditions may be agreed between the Hotel and the Guest exclusively in writing.

 

Company details: 

 

FK Slavoj Vyšehrad s.r.o.